WRIL-FM
Mar 31, 20202 min
From Middlesboro SSA Manager Steve Schneider -
Andrew Saul, Commissioner of Social Security, reminds the public that Social Security and Supplemental Security Income (SSI) benefit payments will continue to be paid on time during the COVID-19 pandemic.
The agency also reminds everyone to be aware of scammers who try to take advantage of the pandemic to trick people into providing personal information or payment via retail gift cards, wire transfers, internet currency, or by mailing cash, to maintain Social Security benefit payments or receive economic impact payments from the Department of the Treasury.
“Social Security will pay monthly benefits on time and these payments will not be
affected by the COVID-19 pandemic,” Commissioner Saul said. “I want our
beneficiaries to be aware that scammers may try to trick you into thinking the pandemic
is stopping or somehow changing your Social Security payments, but that is not true.
Don’t be fooled.”
The Department of the Treasury will soon provide information about economic impact
payments under the recently enacted law, the Coronavirus Aid, Relief, and Economic
Security Act, or CARES Act. Treasury, not Social Security, will be making direct
payments to eligible people. Please do not call Social Security about these payments as the agency does not have information to share.
The agency continues to direct the public to its online self-service options whenever
possible. Local offices are closed to the public but are available by phone. To allow available agents to provide better phone coverage, the agency is temporarily
changing the National 800 Number hours starting on Tuesday, March 31, 2020. The
hours will change from 7:00 a.m. to 7:00 p.m. local time to 8:00 a.m. to 5:30 p.m. local
time. The agency is experiencing longer than normal wait times on the 800 Number and
asks the public to remain patient, use its online services at www.socialsecurity.gov, or
call their local office.
Please visit the agency’s COVID-19 web page at www.socialsecurity.gov/coronavirus/
for important information and updates.